Refund & Cancellation Policy

How cancellations and refunds work for WorkorderQuote plan purchases paid through Razorpay. Last updated: 28 July 2026.

1. Nature of the product

WorkorderQuote sells digital plans (one-time purchases) that unlock PDF/Excel download entitlements and related digital features. There is no physical shipment.

2. Order confirmation

A purchase is considered complete when Razorpay confirms successful payment and our system activates your plan entitlements and/or invoice.

3. Cancellations before payment

You may abandon Razorpay checkout at any time before completing payment. No charge is made for abandoned checkouts.

4. Refund eligibility

Because entitlements are digital and may be used immediately after payment, refunds are generally not available once a plan is activated and downloads or exports have been used.

We may consider a refund or credit, at our discretion, in cases such as:

  • Duplicate payment for the same plan due to a technical error.
  • Payment captured but plan entitlements failed to activate, and we cannot restore access after you report the issue promptly.
  • Unauthorized transaction proven through your bank/Razorpay investigation (subject to their process).

5. Non-refundable situations

  • Change of mind after successful payment.
  • Partial use of PDF/Excel download limits.
  • Incorrect plan selection by the customer when plan details were clearly displayed.
  • Issues caused by incorrect account information provided by the customer.

6. How to request a refund review

  1. Email info@workorderquote.com or use the Contact form within 7 days of payment.
  2. Include registered email/mobile, Razorpay payment ID / order ID, invoice number (if any), and reason.
  3. We will review and respond, typically within 5–7 business days.

7. Refund method and timeline

Approved refunds are processed to the original payment method via Razorpay. Banks may take 5–10 business days (sometimes longer) to reflect the credit after Razorpay processes the refund.

8. Chargebacks

If you initiate a chargeback/dispute with your bank, please contact us first so we can help resolve activation or billing issues. Fraudulent chargebacks may result in account suspension.

9. Changes to this policy

We may update this policy periodically. The latest version will always be available on this page.

10. Contact

Refund questions: info@workorderquote.com.